Getting to Happy

The United Nations recently declared the first International Happiness Day. What’s not to like about individual and general happiness? After all, our national culture is founded on an expectation of “life, liberty, and the pursuit of happiness.” So, what can we all do to get happier?

One of the things that I learned, while working for Amoco Oil Company, was the management principle that “what gets measured gets done.” The idea is that a leader must not only establish expectations, but create a way to measure progress and provide feedback to those who are responsible for, or affected by, the changes needed to achieve goals. (He or she must also find ways to reward those who promote that progress and punish those who obstruct it.)

The United States has used “Gross Domestic Product” (GDP) as a measure of economic activity since the Great Depression. Our measure of GDP has persistently improved; it has doubled since the 1960s. Yet, the economist who devised the GDP once warned Congress that “the welfare of a nation can … scarcely be inferred from a measurement of national income.”

If It Ain’t Broke, Don’t Fix It

A liberal discovers the true meaning of conservative inertia

I ran errands today. Every step helped to clarify a distinction between conservative and liberal values that has been itching in the corners of my mind: Conservatives like to harvest what they can; they tend to avoid risk and evade personal responsibility for needed change. Liberals like to create and build; they tend to take personal and collective initiative when change is needed.

I live in a conservative rural area and do business in a nearby conservative town. Everywhere I stopped to take care of an errand, I met a situation that needed improvement and people who felt no responsibility for making things better.

My wife, Dianna, and I had decided to cancel our regional newspaper subscription. The circulation representative told her that it was easier if we just let funds, already in our account, run out and so we agreed to accept daily delivery of birdcage liner for another six weeks. Naturally, we were surprised to receive a renewal notice in the mail. I took the invoice into the circulation department. A slightly huffy lady told me not to worry, that I had a stop-date card in the drawer and that’s just the way their computer works. I was irritated but held my tongue. I’m a retired computer systems manager and have strong sensibilities about responsible data management.

Living Virtuously is Your Choice

"What is the core of your values and your attitude in this world? Fear, competition, and loyalty to your own or compassion, cooperation, and community responsibility? Your choice affects the quality of the future you create for your children... and for the children of every other family." David Satterlee

Networking: Section 2 - Communicating - Part 2

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Section 2 - Communicating - Part 2

From the book: Building Your Network Business: Proven Ideas from Successful Leaders by David Satterlee

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• Your attitude toward customers
• How to answer the phone
• Phone folks frequently
• Keep business phone calls organized
• Write a letter (or email)
• Keep in touch
• Always follow up
• Make meetings fun